Sweven offers vendors a dedicated platform for their own Sweven work order Management. This platform allows them to manage Work Order status, communicate with notes and pictures, and assign tasks to their own technicians.
You can choose which one of your vendors you want to grant access to this platform, although it is optimal to grant access to as many as possible, with a main administrator for easy work order assignment and management.
Also, once a vendor is selected to work with you using Sweven vendor portal, you can then select who will be granted access for managing and distributing work.
The picture above shows all the contacts a vendor currently has listed, with only the last contact able to access the Sweven platform, which might be the vendor’s representative or office staff.
When vendors access the platform, a list of the Work Orders assigned to them will be displayed.
How does Vendor Portal allow for work assignments for vendors?
All work orders assigned to a vendor, but not yet accepted or rejected will be shown in the «Scheduled» column in their pipeline.
When a Work Order is assigned to a vendor, they can accept or reject it, and set an ETA for the delivery of the task. This ETA needs to be within the WO deadline dates provided in the work order assigned.
If a Vendor accepts a work order, it then moves to its «In progress» column on their pipeline.
Vendors can then perform their work and report back using the portal, or assign this task to any of their listed Technicians. This work order and task will be sent to their Sweven Mobile app as long as they have an active user.
This allows for an automated assignment process to vendors from you and to technicians from their respective vendors, allowing for easy work management.
