Working on a contract and performing emergency calls can be very different processes.
When we work on a contract, we know the dates, times, and even the team members who will be there to perform this work.
Emergency calls or Client requests are different as we cannot predict equipment failure or emergencies, so we need to be more flexible, even having people on call: a foreman or emergency personnel.
We noticed that sometimes, there are two different teams to perform this.
Maybe we use external Vendors for emergencies since they are equipped and on call to handle many trades.
We can even use different tools: calls for
In any case, having an optimal way to manage all items and ke
Proactive
Schedule in advance.
Accurate estimations.
Reactive
Fast response to new work and emergencies.
even if you have to make a call to confirm and dispatch, every detail will be sent verbatim from either you or your Client.
Have a Vendor list ready.
Reach technicians quickly.
Invoice each item as needed.
Integration
Divide by projects.
